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Should you have any questions concerning your holiday or business trip to Maldives, contact us at any time and we will answer you promptly:
1. What is the profile of your company?
2. What services do you provide?
3. Can you arrange a live-aboard cruise tour?
4. Why should we depend on Cross Asia Travel? Do you have a quality policy?
5. What is your cancellation policy?
6. Do you have a privacy policy?
7. How can we contact you?
8. What is Maldives?
9. Which is the capital?
10. How good is the climate?
11. When is the best season to come to Maldives?
12. Which is the best place to stay?
13. What are the best destinations for my holiday?
14. What are the water sports on offer in Maldives?
15. What type of clothing must I have?
16. What is the transport available to move around in Maldives?
17. How safe is Maldives for visitors?
18. Is English spoken and understood in Maldives?
19. What is the time difference in Maldives?
20. What is the currency used here?
21. Where can I do shopping?
22. Will my credit card be accepted? Are ATMs available?
23. Why Maldives is called “The Last Paradise”?
24. Why is Maldives a favourite destination for honeymooners?
25. What are the medical services available?
26. How can I come to Maldives?
27. Where is the airport? What services can I get there?
28. What are the transfer arrangements available?
29. What are the hotels or resorts that you can book for me?
30. I am new to Maldives. Can you help me?
31. Can you help me with transfer from the airport to our resort?
32. Do I need to pay tips?
33. What other items should I bring along?
34. Can I bring liquor to the capital or islands?
35. What is the power available to use my electrical/electronic devices?
36. Who can book with Cross Asia Travel?
37. How does the booking process work?
38. What is the Cross Asia Travel pricing policy?
39. Are advertised rates the same for everyone?
40. Is there any fee using our booking service (Handling Fees/Transport Arrangements)?
41. Can I make a reservation directly through the hotel?
42. I checked with the hotel but they have no booking under my client's name on file?
43. What to do in case of a complaint from my client?
44. How does the booking process work?
45. I signed up but I can’t proceed with my first booking request.
46. Why can’t I just check on availability?
47. Our Billing Policy
48. When is my client's booking final?
49. After I make my reservation, how long does it take to get confirmation?
50. What if the hotel that I selected is not available?
51. Whose name is the reservation made under?
52. How can I make booking amendments?
53. How to cancel?
54. How to contact Cross Asia Travel?
55. How do my clients check in at the hotel?
56. Will my client need the Booking Receipt/Hotel Voucher when checking in?
57. What time can my client check-in and check-out?
58. In case my client would like to extend his stay, how do I proceed?
59. My client is unhappy with his accommodation. Can you help?
60. Do children receive discount rates?
61. I want to make a booking. What must I do?
62. How can I make payment?
63. Do you accept cash payment?
64. How do I check in at the hotel?
65. I would like to extend / revise my stay. What must I do?
66. How can I know the rates?
67. How can I know if a hotel, resort or cruise is available for booking?
68. I need to make a last-minute booking. Can you help?
69. I am a travel agent / tour operator. Can I do business with you?
70. What is a Single, Double or Triple Room?
71. What does run of house (ROH) mean?
72. What does ABF stand for?
73. What does 'Day Use' stand for?
74. What is a BOOKING ID?
75. What is a Booking Receipt/Hotel Voucher?

1. What is the profile of your company?
Cross Asia Travel is a Maldivian tours and travels service agency that you can rely on to make your dream holidays real. We provide a one-stop-shop for tourists and tour operators to plan and enjoy their trip to this exotic destination.To learn more about us, click here.
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2. What services do you provide?
No matter whether you intend to land on this captivating island nation on business or holiday, we will attend to each of your needs, right from booking of rooms at hotels or resorts to arranging your travel, reception and inland tours. We partner with leading resorts, star hotels, and tour and cruise operators in Maldives to offer you a wide choice of luxurious as well as budget accommodation. With up-to-date information and untiring initiative, we help you decide the best of places to stay, tour and travel in Maldives.To learn more about the range of our services,click here.
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3. Can you arrange a live-aboard cruise tour?
Yes. We offer live-aboard holiday packages on luxury cruise vessels.. Click here to learn more.
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4. Why should we depend on Cross Asia Travel? Do you have a quality policy?
Cross Asia Travel is committed to providing the highest quality of services to clients around the world at the most affordable prices. When you come to us, you can leave the nitty-gritty of your dream holidays or business trip on us and be assured of the best value for your money on a delightful Maldivian sojourn.
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5. What is your cancellation policy?
Click here to view our cancellation policy
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6. Do you have a privacy policy?
Yes. Click here to read our Privacy Policy.
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7. How can we contact you?
The best way to contact us is to logon to our website: www.crossasiatravel.com
You can also contact us through email, telephone, fax or snail mail at the following address:

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8. What is Maldives?
The Republic of Maldives is a small country consisting of over 1,190 coral islands located in the Indian Ocean, to the southwest of India and Sri Lanka. These low-lying islands form 26 atolls grouped in double rows like a garland or necklace and set vertically across the equator.

The surrounding Maldivian seas with their bounty of colourful marine flora and fauna make this archipelago come closest to any underwater haven that you can ever get to enjoy. Maldives is a democratic nation with a population of 300,000. Due to its natural scenic beauty and excellent island resorts, it is among the most preferred holiday destinations for many tourists from across the world.

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9. Which is the capital?
Malé is the capital of Maldives. A city of high-rise buildings and paved roads, Malé is one of the smallest capitals in the world in terms of physical size. Its main streets are lined with a variety of shops and offices. With many multi-storied structures and housing complexes at the core, Malé nonetheless presents a largely green and refreshing ambience
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10. How good is the climate?
Maldives has a pleasant tropical climate that is generally warm and humid. The sun shines here throughout the year, with the temperature ranging from 25 to 31 degrees Celsius. April is the warmest month, February the driest and December the coolest. May to September is the wet and rainy southwest monsoon season, with some rough seas and stormy winds. The northeast monsoon brings occasional showers from November to February.
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11. When is the best season to come to Maldives?
Maldives is for all seasons. The peak tourist season however is from December to April when the air is dry and cool, with lots of sunshine. But it is also the most crowded and more expensive time. The Christmas-New Year fortnight is the busiest time of all. It’s rainy time with high humidity from May to November though the weather still remains warm and moderate.
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12. Which is the best place to stay?
You can choose to stay at one of the hotels, resorts, or live-aboard cruises according to your taste. Most of the hotels and resorts are located on stand-alone islands with luxurious and cosy waterfront accommodation and the best of modern amenities. They also have excellent arrangements for your transportation and a wide range of leisure activities, water sports, health spas and other recreational pursuits.. To learn more,click here
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13. What are the best destinations for my holiday?
Maldives is a tropical paradise for the tourist. A wide range of resorts and hotels are available in the islands to make your dream holidays real, delightful and memorable. Apart from luxury star hotels and resorts, cost-effective lodging is also available to suit your budget. The island resorts cater to every type of tourist from the backpacker to the rich and famous.
There are over 90 major resort destinations in Maldives and hundreds more of smaller resorts that offer a range of exciting holiday experiences: honeymoon or family holiday packages, spas and surfing, diving and fishing, adventure and relaxation. You can pick your choice of island resorts or hotels based on the type of holiday you prefer: honeymoon package; retreat; spa holiday; diving and adventure; family holiday; or live-aboard cruising.. To learn more, click here.
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14. What are the water sports on offer in Maldives?
With large lagoons, seas, and coral reefs all around the islands, Maldives has a variety of water sports that you can indulge in. These include scuba diving and snorkelling, swimming and sailing, fishing and parasailing, canoeing and windsurfing, water skiing and jet skiing, glass-bottomed boat ride and submarine safari, yachting and reef walking.To learn more about these exhilarating holiday pursuits, click here.

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15. What type of clothing must I have?
We recommend light cotton wear in Maldives as the weather is warm and generally humid. Shorts, T-shirts and casuals would be best for your private holiday outings. While visiting Malé or other inhabited islands, you would do well to be modestly dressed. Bring along a light rain jacket if you are landing in the wet monsoon season. Please note that nudity is prohibited in Maldives.


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16. What is the transport available to move around in Maldives?
With waters all around the islands of Maldives, water transport is the most common mode of movement for islanders and visitors alike. Maldivian ferries called ‘dhoni’ are wooden boats made locally but fitted with motors for moving faster. They come in different sizes and the larger ones can carry up to 40 passengers and reach Malé airport in about 15 minutes. Speedboats are much faster, and can take you there in about five minutes. Smaller speedboats have a capacity of up to 7 passengers.
If you prefer, you can avail of helicopter transport to visit remotely located resorts and destinations while enjoying the breathtaking beauty of the panoramic islands set in the midst of azure seas. Maldivian waters have an amazing range of colours, from dark blue deep seas to the emerald green of the lagoons. Another option is to use seaplane services. Helicopters and seaplanes however can be a little more costly. And while you are on an island, you hardly need a transport. You will enjoy walking around and exploring the island, which is usually small.

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17. How safe is Maldives for visitors?
Maldives is perhaps one among the safest tourist spots you can ever get to anywhere in the world. The water also is safe to drink. Most hotels offer bottled mineral water.

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18. Is English spoken and understood in Maldives?
Yes. It is widely spoken and understood, although the native language is Dhivehi. You can speak English to communicate easily with people in most hotels, restaurants, resorts, as also while using public transport. Professional coaches in dive schools have multi-lingual skills while top class hotels have chefs and service staff speaking fluently in a number of European and Asian languages.

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19. What is the time difference in Maldives?
The clock in Maldives is five hours ahead of Greenwich Mean Time, i.e., GMT + 5:00
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20. What is the currency used here?
Maldivian Rufiyaa (MRF) is the currency used in Maldives. One MRF equals 100 laaris (coins). The exchange value is one USD to 12.85 MRF.


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21. Where can I do shopping?
Male, the capital city, is the best place to go on a shopping spree. A number of large markets are available here for wholesale and retail trade of traditional and imported goods. At the duty-free shops in Malé international airport, you can get a variety of items including chocolates and electronic goods, jewellery and liquor, perfumes and souvenirs, stationery and toys. Most resorts in Maldives also have a shop to provide you essential items like cosmetics and perfumes, sun cream and tanning solutions, shorts and swimwear.

Souvenir shops are also available on most islands in the tourism zone to cater to those on island-hopping excursions. In particular, the islands of Guraidhoo, Himmafushi, Huuraa, and Maafushi in Malé Atoll, as well as Dhangethi, Mahibadhoo and Rasdhoo in Ari Atoll, are well known for their souvenir shops.. To learn more about shopping opportunities in Maldives, click here. [Link to “Shopping”]
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22. Will my credit card be accepted? Are ATMs available?
Yes. Most of the shops, travel agencies and trading establishments accept all major credit cards including Master Card, Visa, Amex or debit cards for purchase of goods and services. But shops will not give you cash against your credit card.
There are a few ATMs scattered over the capital city. You can reach them on foot.

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23. Why Maldives is called “The Last Paradise”?
By virtue of the sheer beauty and pristine environment of the tropical islands set in the blue waters of the Indian Ocean, with the enchanting coral reefs, marine life and white sand beaches. This island haven offers a range of the most exotic and exhilarating experiences for tourists who come in search of a blissful solitude, relaxed holiday, diving adventure, cruise holiday, honeymoon special, or health retreat that is rarely found anywhere else on earth. The ambience reminds one of the legendary Garden of Eden.
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24. Why is Maldives a favourite destination for honeymooners?
Maldives symbolises the last word in an exclusive romantic holiday, made more enthralling with your life partner by your side. Merge in the ravishing beauty of the tropical islands exuding a rare ambience of romance and relaxation and leisurely enjoy the fragrance of wild island blooms and striking sunsets. Go on a private excursion with your beloved in a sheltered islet, or be thrilled with a traditional wedding ceremony in the Maldivian style. Stroll along the glistening beaches or splash in diving or other water sports. Enjoy a delightful breakfast or beachside dinner with international cuisine or native gourmet delights.
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25. What are the medical services available?
Maldives has top class medical services that include a large government hospital, dental and pharmacy services, apart from many private clinics in the capital city. Most resorts also provide good medical facilities with resident physicians or doctors on call.
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26. How can I come to Maldives?
It is easy to reach Maldives by air from major cities around the world. Malé, the capital city, has an international airport located on the island of Hulhule. Also available are regular flights connecting Maldives to Colombo (Sri Lanka), Thiruvananthapuram (India), and Kuala Lumpur (Malaysia). In the peak season, several air carriers offer chartered flights from countries in Europe
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27. Where is the airport? What services can I get there?
Malé International Airport is located on a small island, Hulhule, about 4 km from the capital. From the air it looks like an aircraft carrier. With a single runway for landing and take-off, it is one of the safest airports in the world. It can handle the largest of aircraft and is well connected to most of the islands and resorts by seaplanes, speedboats and dhonis. Among the amenities and services available are business centres, Hulhule Island Hotel, banks, post offices and telecom centres, tax-free shops, food courts, play area for children, travel agency counters and 24/7 medical centres.
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28. What are the transfer arrangements available?
You can transfer from the international airport to your hotel, resort or destination by seaplane, speedboat or dhoni, a locally-made and motorised boat. There are regular ferry services to take you from the airport to the city.
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29. What are the hotels or resorts that you can book for me?
We can book one among the many hotels, resorts, or cruises according to your choice.
Click here to learn more about them.
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30. I am new to Maldives. Can you help me?
Certainly, come to our counter at Malé International Airport as soon as you land, and our representative will get you all the assistance that you need.

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31. Can you help me with transfer from the airport to our resort?
Yes. If you would like to opt for pre-arranged Airport Transfer, we are happy to help. Please indicate your choice of transfer prior to submitting your booking request online or send us an email and we will arrange the transfer for you.
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32. Do I need to pay tips?
No. Tipping is prohibited at the airport. It is also discouraged at hotels, restaurants and resorts which usually add a service charge (10%) to your bill. So you will rarely need to tip anyone, including taxi drivers.
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33. What other items should I bring along?
You would do well to bring along your personal kit of hats and goggles, suntan lotion and cream, mosquito repellent and water socks, cigarettes and camera.
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34. Can I bring liquor to the capital or islands?
No. It is generally prohibited to bring in liquor, beer or other intoxicating drinks to Maldives unless you have a special import license. If you have brought some such items in transit from a duty free shop, arrange to have them bonded with Customs on arrival and retrieve them on your departure. Hotels in Malé do not serve such liquor.
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35. What is the power available to use my electrical/electronic devices?
The voltage in Maldives is usually 110v or 220v, depending on where you stay. You may bring a suitable adapter along. Most hotels and resorts will provide you with hair dryers, Hi-Fi music systems, mini bars and such other modern amenities.
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36. Who can book with Cross Asia Travel?
Cross Asia Travel is for Travel Agents and FITs. Specifically for the travel agent and registered customers, Cross Asia Travel provides you with an easy to use web based booking engine. Via an intuitive web based interface you can:
• Select your hotel by Check-In/Check-out date, by location or by hotel name.
• View Hotels, by name by price or by star rating.
• View Booking Summaries by date, location, Booking ID.
• Book and arrange payment using one of our two payment options.
• Manage system access and users.

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37. How does the booking process work?
Attention First Time Users! In order to post your first booking request we need to fully activate your account (i.e. your payment details are required). In that case as an agent, you are registration process is done by Cross Asia Travel after a contract has been signed by both parties. Your User Name and Password will be provided and thereafter you can reset you Password any time. As a customer, the registration is done by the customers. And once your registration is complete, you will be able to make your bookings online right away. For the registered customers, there will be benefits, and special offers and other events would be informed to them directly.
Booking online with Cross Asia Travel could not be easier! Login at crossasitravel.com with your User Name and Password and click on the 'Log in' button. Select your check in/check out date and search by destination or hotel name. The result page will display a list of hotels available. Just select your desired hotel, and hit the 'Book Now' button.
Once availability for your booking request has been confirmed you will receive your Booking Receipt/Hotel Voucher by email. The Booking Receipt/Hotel Voucher must be presented to the hotel upon check-in. In the event that the hotel is not available we will suggest an alternative hotel to you. For any questions during the booking process you are also welcome to contact us by email, online, phone or fax. Our Customer Service Specialists are on standby 24x7, 365 days a year.

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38. What is the Cross Asia Travel pricing policy?
We bring you the absolutely lowest rates available! We work in close partnership with hotels and leading hotel room wholesalers to provide you with the best rates possible. Our rates include all taxes and service charges.
Please note that for selected destinations 'Handling Fees' may apply. These fees are set by local hotel or wholesale room suppliers and are common for these destinations. Prior to booking with us you will be informed about such fees.

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39. Are advertised rates the same for everyone?
For hotel room bookings, hotels may apply rate restrictions for certain nationalities (European, Asia and Australian). Restricted Markets would be displayed at the bottom of each hotel and resort summary. Rates advertised by Cross Asia Travel are general market rates, and may be subject to change during the Booking Process. Our Customer Service Specialists will inform you in detail on such rate changes prior to completion of your booking request and will provide you with alternatives.
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40. Is there any fee using our booking service (Handling Fees/Transport Arrangements)?
No, there is no charge to use our booking service for room reservations. For selected destinations 'Handling Fees' may apply though. These fees are set by our wholesale room suppliers and are common for these destinations. Handling Fees usually include assistance upon arrival.
Transport arrangements must be made for Maldives. Countries may include the Maldives, Fiji, Polynesia and the South Pacific Islands. Prior to booking with us our website guidance will inform you about transport requirements and fees.

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41. Can I make a reservation directly through the hotel?
No. Rates advertised on this website are only available from Cross Asia Travel and are not available from the hotel directly. Due to our close partnerships with major hotel groups and leading hotel room wholesalers we can offer highly discounted rates. The hotel will not have these rates on file. If you would like to make a reservation with the hotel you will need to contact the hotel directly.
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42. I checked with the hotel but they have no booking under my client's name on file?
You may find when contacting the hotel directly to check on your client's booking, the particular hotel may not have any record of your client's booking on file. This is due to the fact that we primarily operate through allotments made available to us by the hotel or that we book through room wholesalers. If you are in doubt of the status of your booking do not hesitate to contact us. Our Customer Service Specialists are standing by 24x7
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43. What to do in case of a complaint from my client?
We do hear you. Any complaint regarding the supply of a service should be brought to our attention as early as possible and within 1 month of the date of service. To initiate a complaint about the hotel or our services please send an email to reservations. Please always include your Booking I.D. for reference. Any complaint received after 1 month will not be investigated. We will abide by the following time-scales:
• an acknowledgement sent within 3 working days
• a progress update within 10 working days
• a substantive reply and conclusion within 14 working days
Please note that we do not accept complaints by fax or by phone. When describing your case please be precise and short as possible, so our Quality Assurance Department can investigate the case. In order to investigate and resolve a complaint, we require supporting documents such as receipts, and acknowledgement of the complaint from the accommodation or service provider (hotel). Without such written documentation, complaints cannot be investigated.

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44. How does the booking process work?
Attention First Time Users! In order to post your first booking request we need to fully activate your account (i.e. your payment details are required).
Booking online with Cross Asia Travel could not be easier! Login at crossasiatravel.com with your User Name and Password and click on the 'Book Now' link. Select your check in/check out date and search by destination or hotel name. The result page will display a list of hotels available. Just select your desired hotel, and hit the 'Book Now' button.
Once availability for your booking request has been confirmed you will receive your Booking Receipt/Hotel Voucher by email. The Booking Receipt/Hotel Voucher must be presented to the hotel upon check-in. In the event that the hotel is not available we will suggest an alternative hotel to you. For any questions during the booking process you are also welcome to contact us by email, online, phone or fax. Our Customer Service Agents are on standby 24x7, 365 days a year.

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45. I signed up but I can’t proceed with my first booking request.
In order to make your first booking, we need to fully activate your account. Please contact our sales staff to learn about fixed deposits, floating deposits, credit card payments and general payment conditions.
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46. Why can’t I just check on availability?
Due to our high booking volume, our Customer Service Agents are unable to do individual availability checks over the phone or by email. We only perform hotel reservations. To make a booking, you must submit a Booking Request online. We will then use allocations in place or check availability with the hotel.
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47. Our Billing Policy
Room rates shown are based on a standard booking request (single or double) and may be subject to change pending requirements, eligibility, seasons, special events and/or blackout dates. Rates shown do not include extra beds, special arrangements or ad hoc price changes on the hotels behalf. Rates may also have to be adjusted in case of additional transport requests. In such cases, we will submit an updated quote to you by email.
For your convenience, you can select the rate display currency from the ‘Account Info’ tab. Rates shown are for reference only. Final room charges for each booking are shown in the destination currency (if available), clearly displayed on the Check Out page during your booking process.
As per your selected payment method, invoices will be emailed to you on a regular basis (for bookings where the service has been rendered, i.e. the customer has checked out). Invoices will show a summary of payments due by Booking ID, shown in the respective destination currency, with the total amount (billing summary) posted in USD*. Currency conversions (if applicable) are based on daily exchange rates as per invoice issuing date. Payments due must be settled by wire/bank transfer to our account.
* Travel agents: Invoices will show a summary of payments due by Booking ID shown in the respective currency, with the total amount (billing summary) posted in USD.

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48. When is my client's booking final?
Your clients’ booking is final once we have sent the Booking Receipt/Hotel Voucher to the email address as indicated under your agent account. The Booking Receipt will be made out to the guest name as defined in your booking request and must be presented upon check-in at the hotel.
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49. After I make my reservation, how long does it take to get confirmation?
For select hotels and room types Cross Asia Travel has secured allocations from our partners and is able to offer instant confirmations to our customers. Hotels which offer shared allocations will be highlighted in our system. Please note that your account must be in good financial order for bookings to be confirmed, and instant confirmations are available with pre-payment. All other bookings are on request and confirmation times may vary. However once your reservation is confirmed you will receive your Booking Receipt/Hotel Voucher by email usually within 12 hours and not later than 24 hours. Our Customer Service Specialists will do the utmost to meet your booking request as fast as possible.
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50. What if the hotel that I selected is not available?
Despite our comprehensive hotel room inventory there may be times when your selected hotel may not be available. This may be due to peak booking periods or specials events. In this case we will notify you by e-mail and suggest to you an alternative hotel.
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51. Whose name is the reservation made under?
The Booking Receipt/Hotel Voucher is made out to the guest's name as defined in your booking request. Upon check-in the Booking Receipt/Hotel Voucher must be presented at the hotel counter.
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52. How can I make booking amendments?
Login with your username and password and select ‘View/Modify/Cancel’ from the top navigation bar. Search by Check In/Check Out, Booking Status and/or Booking ID. The result page will display the list of bookings matching your search selection. Click on the respective buttons ('Amend' or 'Cancel') to proceed with the amendment or cancellation. Once you've submitted your request Customer Service Specialists will immediately attend to it. For any questions during the booking process you are also welcome to contact us by email, online, phone or fax. Our Customer Service Specialists are on standby 24x7. In all correspondence with our Customer Service Agents you must quote your BOOKING I.D. for reference.
Reservations/Admin/Sales: Tel: +960 330 0011 Fax: +960 330 0022

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53. How to cancel?
You may submit your cancellation through your online Customer/Agent interface or by email. When canceling by email please type 'Cancel' along with the BOOKING I.D. in the subject line of your email message. In all email exchanges, please make sure that the BOOKING ID is included in the subject line of your message. Prior to canceling Booking Requests please always familiarize yourself with our cancellation policy.
Please be advised that we will NOT accept any cancellation requests by phone. Cancellations must show your BOOKING ID and email address you originally used to make your booking. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email contact us IMMEDIATELY.

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54. How to contact Cross Asia Travel?
For any questions during the booking process you are welcome to contact us by email, online, phone or fax. Our Customer Service Agents are on standby 24x7, 365 days a year. In all correspondence with our Customer Service Agents you must quote your BOOKING I.D. for reference.
Reservations/Admin/Sales: Tel: +960 330 0011 Fax: +960 330 0022

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55. How do my clients check in at the hotel?
Our Airport Representative would hand over Receipt/Hotel Voucher to your customers at the time of greeting. The customers simply present the Booking Receipt/Hotel Voucher to the hotel's reception staff. The hotel at the time of check in will already have your clients’ booking on record. In the unlikely event that your booking record is not on file with the respective hotel, you must contact us immediately. Our Customer Service Agents are available 24x7 and can be contacted by email, online, phone or fax. Please always state your BOOKING ID.
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56. Will my client need the Booking Receipt/Hotel Voucher when checking in?
Yes. By the time your client checks in, the hotel has already been informed about the booking. However your client MUST present the Booking Receipt/Hotel Voucher at the time of check-in.
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57. What time can my client check-in and check-out?
General check-in and check-out times may vary according to hotel. In general they are:
Check-in time: from 12.00 p.m. (midday)
Check-out time: before 12.00 p.m. (midday)
Early check-in and late check-out are subject to availability and individual hotel policies. Most hotels are willing though, depending on the occupancy rate, to allow for late check-out. Do ask the hotel staff upon check-in.

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58. In case my client would like to extend his stay, how do I proceed?
In case your client would like to extend his/her stay with the hotel initially booked through Cross Asia Travel, you must contact our Customer Service Center. Please note that any Extensions of Stay arranged directly with the hotel are not covered by Cross Asia Travel. Our Customer Service Specialists are available 24x7. In all correspondence with our support staff you must quote your BOOKING I.D. for reference.
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59. My client is unhappy with his accommodation. Can you help?
We aim to please. Please note though that due to the high number of hotels in our database we cannot monitor the quality for each and every hotel. Hotels do change management and consequently quality of service may change. If your client feels that the hotel does provide him with inadequate services please do let us know.
In order to help investigate and resolve a complaint, we require written detailed explanation, and supporting documents such as receipts, and acknowledgement of the complaint from the accommodation or service provider. Without such written documentation, the process will take longer and will be more difficult to resolve. Please contact our customer service center for assistance.

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60. Do children receive discount rates?
The policy regarding reductions for children varies from hotel to hotel. Where discounts apply, they are passed on to you. When posting your Booking Request please state the number of children. Also please state their age.
Usually children under 2 years of age stay for free in their parent's room using the existing bedding. However, Bed TAX has to be paid directly to the hotel at USD8.00 per child per night. Transfer is free for children under 2 years. Children 2 - 12 years are charged 50% discount ½ Double rates and transfers would be discounted - 50% on an adult transfer value.
The age requirement may differ pending on the specific hotel's policy. Any child over the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.
The general policy concerning the charging of room and breakfast for children traveling together with their parents or family is as follows:
Children more than 12 years are considered as adults by the hotel industry, normal charges will apply both for the room and the breakfast. Child supplements apply to children between the ages of 2-12 years (unless a different age range is specified by hotel), and only apply in twin or double rooms. Free baby cots for babies are only suitable for children under 2 years old. Child supplements will not be available if the child's age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.

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61. I want to make a booking. What must I do?
Logon to our website and check availability by clicking on the particular resort or hotel that you would like to booking for. An online reservation form appears. Or just search a hotel or resort of your choice on the search criteria, and click on Book now. You will receive a response on screen, and also by email, displaying the rates and availability. Click on Confirm in the booking process. A secure payment window appears. Choose your preferred mode of payment (credit card, telegraphic transfer, PayPal or bank draft).

Enter the details of your credit card in the credit card authorization form. Once the payment is made, you will get an online receipt for payment. You will also get a confirmation by email. Keep a printout for your record and show it to our agent at Malé international airport.

If you are making payment by telegraphic transfer or bank draft, you will get a receipt by email as soon as the payment is received.
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62. How can I make payment?
You can make payment by credit card (Master Card, Visa, and Amex) or by telegraphic transfer, using the Swift Code of the bank. Our online reservation system will guide you to a secure payment window as you do the booking through our interactive reservation form. Once the payment is made, you will get an instant confirmation online for your payment.
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63. Do you accept cash payment?
We usually do not accept cash for bookings. However, if you need a last-minute booking on arrival, we may consider cash payment upon arrival.
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64. How do I check in at the hotel?
Simply show your identity proof and reservation voucher to our representative at the airport counter. S/he will guide you to the hotel.
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65. I would like to extend / revise my stay. What must I do?
Simply go to our website, www.crossasiatravel.com, and click on Revise My Booking.
You can do that through the Internet available at your hotel/resort or from a cyber café.
Or just call us and we will help you through it. Remember that you need to make a request or change your booking online at least 36 hours ahead of the expiry of the original booking.

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66. How can I know the rates?
To know the rates, including promotional offers, logon to our website, submit your preferred mode of stay (hotel, resort or cruise). Our online reservation system will display the rates.
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67. How can I know if a hotel, resort or cruise is available for booking?
Just send us an email at info@crossasiatravel.com and we will let you know the availability. Or just simply visit our website and check availability by clicking on different resorts, hotels and cruises.
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68. I need to make a last-minute booking. Can you help?
Yes. Simply logon to our website and click on “Last Minute Booking” where you can see all the hotels/resorts that are allowed for last minute booking.
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69. I am a travel agent / tour operator. Can I do business with you?
Yes. We gladly do business with tour operators and travel agents worldwide. We can arrange for specially discounted rates for reservations done through your agency. Send us an enquiry at info@crossasiatravel.com with “Business query” in the subject line.
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70. What is a Single, Double or Triple Room?
Generally hotels tend to place their bedrooms within four different categories:
• Standard
• Superior
• Deluxe
• Executive
The actual differences between rooms vary from one hotel to another, with Executive being the highest standard.
Single Room - A single room is designed to accommodate one person only. The room may contain one single bed or twin beds.
Double Room - A double room is designed to accommodate two people only. The room contains one queen size or king size bed or if not available twin beds.
Twin Room - A twin room is designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
Triple Room - The family room type is usually a Triple Room, designed to accommodate three people only. The room will contain either:
•One queen and one single bed
•Three single beds
When posting your Booking Request please clarify the number of guests. For children please state their number and their age. See also Do children receive discount rates?

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71. What does run of house (ROH) mean?
This is the standard room offered by the hotel and is often available by different room type (single/double/twin/triple).
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72. What does ABF stand for?
ABF stands for American Breakfast and usually includes Coffee/Tea, Fruit Juice, Toast and Jam.
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73. What does 'Day Use' stand for?
Usually Airport Hotels allow for short duration stays, also labeled Day Use. Rates quoted for Day Use may not indicate a 24 hours stay, rather provide for 4-6 hours room use. Duration of stay varies between hotels. Our Customer Service Agents will inform you on the total number of hours included.
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74. What is a BOOKING ID?
Once you submitted a booking request our reservation system will automatically assign a BOOKING ID to the booking process.
In all email exchanges, please make sure that the BOOKING ID is included in the subject line of your message. Our automatic routing system will then file it with the rest of the information about your booking request. Similarly, if you should need to contact us by online, phone or fax, please state your BOOKING ID. The BOOKING ID will help us retrieve the current status of your booking process.

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75. What is a Booking Receipt/Hotel Voucher?
Once room availability has been secured and your booking request has been processed you will receive your Booking Receipt/Hotel Voucher by email. The Booking Receipt/Hotel Voucher will include check-in dates, names of all guests and room type. The Booking Receipt specifies what is covered by WD Travel. Any extras are the responsibility of the customer.
The Booking Receipt/Hotel Voucher must be presented at reception at the time of check in, as evidence that the services have been booked and paid for in advance. Failure to present the Booking Receipt/Hotel Voucher may result in your customers being charged again (at the hotels published rates) or the service not being provided.
In the unlikely event that the hotel has no booking confirmation at hand, you MUST contact us immediately by phone/email (our offices are open 24/7. You will find our tel./fax/email contact details above or as indicated in our standard email signatures). Our Customer Service Agents will then contact the hotel and initiate all steps to solve the situation. When contacting us please always state your Booking ID.
Failure to contact us will result in a No Show, i.e. will be treated as a failure to check in at your hotel as per the check in date stated in Booking Receipt/Hotel Voucher. Late cancellation and No Show policies apply.


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